Privacy Policy

Information We Collect

When you contact us about balcony garden design services, we collect only the information necessary to provide helpful, personalized recommendations:

• Contact information (name, email address, phone number)
• Details about your balcony space and garden goals
• Photos you choose to share of your outdoor space
• Preferences for plant types and design styles

How We Use Your Information

Your personal information helps us provide the best possible garden design guidance:

• Responding to your inquiries with personalized plant and design recommendations
• Scheduling consultations and follow-up communications
• Providing ongoing support for your balcony garden project
• Improving our services based on common customer needs and questions

Information Sharing

We respect your privacy and do not sell, rent, or share your personal information with third parties, except:

• When required by law or legal process
• With trusted service providers who help us deliver garden design services (under strict confidentiality agreements)
• When you explicitly request us to coordinate with plant nurseries or suppliers on your behalf

Website Cookies

Our website uses essential cookies to ensure proper functionality and improve your browsing experience:

• Essential cookies for website operation and form submissions
• Analytics cookies to understand how visitors engage with our garden design content
• Preference cookies to remember your privacy choices

You can manage cookie preferences through your browser settings. See our Cookies Policy for detailed information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure transmission protocols for all form submissions
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of customer communications and project files

Your Rights

You have several rights regarding your personal information:

• Access: Request copies of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Objection: Object to processing for direct marketing purposes

To exercise these rights, contact us at info@quexchxar.world

Retention Period

We retain your personal information only as long as necessary to provide garden design services and fulfill legal obligations. Typically, we keep:

• Contact information and project communications for 3 years after final consultation
• Garden design plans and recommendations for 5 years to support ongoing maintenance advice
• Financial records as required by applicable tax and business laws

Children's Privacy

Our balcony garden design services are intended for adults. We do not knowingly collect personal information from children under 13. If we discover that a child has provided personal information, we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website.

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

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